Account Manager Logistics & Supply Chain



TenCate Grass is a global leader in the development, marketing and manufacturing of synthetic turf components and the design of synthetic turf systems for sports applications such as football, hockey, rugby, tennis and many other sports, as well as for landscaping and leisure. Our activities span the full value chain, starting with the manufacturing of grass fibres and backing, through the manufacturing of tufted, woven and hybrid turf carpet up to and including installation and maintenance of sports surfaces and landscaping projects. This allows us to take full responsibility for the quality and integrity of ourproducts and systems, thereby ensuring full customer satisfaction. This is consistent with our ambition to be the best supplier in our industry. TenCate is a true global player, with manufacturing plants in North America, Europe, the Middle East and in Asia Pacific. Our direct sales presence in many countries is supported by strong relationships with partners in others.

GreenFields,

a downstream brand of TenCate Grass, is a highly certified, specialist company with years of experience in the design and build of innovative turf systems around the world. GreenFields is a certified partner of FIFA, FIH and World Rugby and is recognized worldwide as one of the market leaders in the design and build of football and hockey fields, as well as other sports such as rugby. GreenFields operates directly in its chosen markets and is represented by a strong and longstanding international partner network.

Are you an outgoing and enthusiastic person committed to providing excellent customer service? Are you an effective communicator? Do you love sales and possess a winning spirit? If so, then at GreenFields we have an exciting opportunity for you as an Account Manager Inside Sales & Supply Chain to join our Sales team based in our office in Nijverdal!

What will be the content of your job?

You will play a fundamental role in the entire process from lead to order delivery. This role will focus on building and maintaining relationships with our distributors, partners and clients and delivering an excellent operational service to them. You are the linking pin between sales, production and customers when it comes to taking care of the international transportation and exportation of orders and the available logistics capacity. You will manage multiple priorities including client expectations during the sales process, follow up on orders to reassure a smooth flow of the order processing and transportation and solve client-related problems.

What does your typical workday look like?

Opportunity management & Pre-Sales

  • Qualify and follow up on leads, convert leads into opportunities, follow up quotations;
  • Share product and system information (specifications, reference lists), send and deliver samples to customers.
  • Check the credit eligibility and determine the payment conditions of the customers in consultation with the Finance department;
  • Coordinating (transportation)planning and delivery options.

Service leadership

  • Help and advice customers with their questions and decisions using the knowledge of the product portfolio.

Order management

  • Checking and handling incoming orders;
  • Optimizing transport planning on a daily (short-term) and weekly (medium-term) basis, aligning customer demand and/or agreement with loading capacities in terms of people and equipment at
    the production units
  • Stay in touch with internal departments, external forwarders and production units;
  • Day to day communication with customers on the progress of orders and transportation;
  • Monthly coordination with the customer regarding the forecast; keeping planning and/or ERP system up-to-date;
  • Arrange transportation and exportation taking into account the legal regulations and customer agreements;
  • Maintaining close contact with the carriers to discuss possible problems within the route and to look for suitable solutions;
  • Take care of planning transport of the end products, including export documents and customs clearance.

After sales

  • Handling complaints and monitoring customer satisfaction in the after-sales process;
  • Monitoring and following up on outstanding invoices in consultation with the Credit Manager.

Who are we looking for?

We are looking for an enthusiastic, energetic and customer oriented colleague who has the drive to succeed. To be successful in this position, it is crucial to have strong relationship building skills. As an analytical person you have the ability to think outside the box to reach a solution; the continuous search for improvements and the prevention / management of daily surprises in the logistics process makes your heart tick. Besides this, you preferably have the following qualifications:

  • Bachelor/HBO level with education in Logistics Management, a commercial direction or similar;
  • at least 2 years experience in a similar position, preferably in a product(ion) related environment with mostly outsourced processes;
  • an excellent command of the English and Dutch language;
  • knowledge of Microsoft Office, CRM System, preferably Salesforce and ERP System, preferably Navision;
  • you recognize yourself in the following competences: communicative, committed, hands-on, eye for detail, team player and flexible.

Our offer

After a comprehensive training program you will quickly learn our turf-solutions, the ins and outs of preparing quotation and how to process orders. Besides this, you are challenged to work within a dynamic organization in a fast changing environment. You will be surrounded by a great team of colleagues with passion for our business. We highly encourage new ideas, out of the box thinking and ambition to be the best at what we do. You will have the opportunity to contribute to this and to be part of the future success of GreenFields. It goes without saying, that a competitive compensation package is also part of our offer.

Ready to join?

Please send your application to Marlinda Timmerman via m.timmerman@tencategrass.com. Your application will be reviewed against our requirements and we will be in touch shortly to provide you with an update on the status of your application.